Steam glitch allows users to see personal info of other users

Steam glitch allows users to see personal info of other users

On Friday, December 25, the Steam service was hit by a glitch, because of which the users of Valve's popular digital gaming store could see the personal information of other users.

As a result of the nearly one-hour glitch -- which led to a brief shutdown of the Steam service -- the users of the Steam service started seeing the library and account information of other users, in place of their own account information. The other users’ information which could be seen by Steam users included their email addresses, purchase history, and Steam Wallet money.

According to the details shared by a Valve representative, the server and privacy issues which hit the Steam service on Christmas Day were caused by a technical error in the service. The representative also added that the problem was fixed within an hour.

In an explanation of the Steam service glitch on Friday, Valve said that the problem stemmed from a "configuration change" by the company. The change apparently created caching issues, due to which temporarily stored data – which is generally used for accelerating the performance of the Steam client – started showing up in places it shouldn't have.

Asserting that "Steam is back up and running without any known issues," Valve said in a statement released after fixing the issue: "We believe no unauthorized actions were allowed on accounts beyond the viewing of cached page information and no additional action is required by users."

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