FedEx employees work hard on Christmas Eve to deliver packages
FedEx had already indicated that there could be delay for some deliveries scheduled for holiday season as the number of orders jumped this year. The company has also blamed inclement weather for delays of shipments at certain locations. FedEx employees worked tirelessly to deliver packages to customers on Christmas Eve. FedEx also informed customers that they can pick up their packages from FedEx Express offices.
Customers can track their shipment on FedEx website as well and if they wish to pick up at FedEx local office. Many customers complained on social media that their shipments were delayed.
FedEx’s major air hub in Memphis, Tennessee was facing issues with due storms before Christmas and that led to delays for many customers. FedEx was expecting nearly 12 percent increase in shipments compared to last year.
Weeks before the start of shopping season, FedEx and other shipping companies had indicated that they were hiring temporary staff to deal with increase in volume of orders. Online companies have registered strong sales during Black Friday and with more discounts, they have managed to keep the order volume higher than last year for the shopping season.
Commenting on the delay in certain shipments, a FedEx spokeswoman said, “FedEx Express continues to run limited delivery operations in some markets to deliver shipments that couldn't be delivered before Christmas due to unforeseen volume and severe weather in some areas of the country.”
While it is easy to blame FedEx or other shipping companies for delay in delivery of goods, customers should have taken into account the weather conditions before ordering last minute for Christmas gifts. In year 2013, a similar situation was faced by UPS and FedEx. Both the companies faced delays as they weren’t well prepared to handle the high influx of online orders. A little pre-planning won’t hurt. Most of the companies start offering discounts few days before Christmas.
UPS managed to finish all the deliveries on Christmas Eve by 8 pm, according to a statement issued by UPS spokesman on Friday. The biggest air hub of UPS is located in Louisville, Ky., which wasn’t impacted by weather.
According to WSJ report, FedEx’s guaranteed Express packages, which typically operate as high as 99% on time, appeared to experience higher-than-usual delays this week, said Satish Jindel, a parcel-industry analyst with SJ Consulting Group Inc. Even if the company’s on-time rate falls by a couple of percentage points, that “still is a pretty large number of packages,” he added.
Amazon and other retailers are working closely with shipping partners to improve delivery timings. Recently, Amazon purchased delivery trucks to improve the shipping and logistics segment of the company. The trucks will be managed and operated by its current shipping partners.
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