UPS and Fedex Witness Delivery Delays After Black Friday
After Black Friday and Cyber Monday, shipping majors UPS and Fedex have been trying hard to deliver the goods to customers in time. During Black Friday and Cyber Monday, the online shopping platforms have registered strong sales and shipping service providers have to deal with the additional work load. According to shipping tracking company ShipMatrix, the on-time delivery score of UPS declined to 91 percent during the week after Black Friday and Cyber Monday.
Normally UPS scores 97% in on-time deliveries. While customers in California, New York and Texas faced delays, the delivery of goods in other states didn’t suffer as much. ShipMatrix research analyst Mark D'Amico said, "If you compare 91 to 97, that's a pretty big difference."
According to UPS spokesperson Steve Gaut, the company expects to deliver nearly 30 million packages per day between Black Friday and December 31. The expected delivery volume could be 10 percent higher compared to the same period last year.
Fedex spokeswoman Rae Lyn said, "As online shopping patterns continue to shift, we are experiencing volume surges earlier than ever before. We are working hard to absorb the extra volumes."
Online retailers have taken many steps to ensure timely delivery of goods for the shoppers during the shopping season. In 2013, there were massive delays in delivery of goods and many customers weren’t able to get their purchased items before Christmas holidays.
FedEx spokeswoman Sharon Young noted that changing online shopping patterns are impacting its business and causing "volume surges earlier than ever before." Even though there was a delivery delay following Cyber Monday, D'Amico said there is no clear indication that it means that shoppers should have to worry.
One thing that's making this year different and more complex for retailers and shippers alike is the rise of omni-channel fulfillment. To compete with online merchants, traditional stores are offering shoppers multiple options for how they’ll get their packages. That can include buying online and picking up in a store or buying in a store and having the purchase delivered.
Two years ago, UPS and FedEx got blamed for missing Christmas deadlines because of bad weather and retailers who over-promised fast, last-minute delivery. Amazon issued gift cards to customers who weren't going to get their gifts on time.
Deadlines for christmas delivery:
U.S. Postal Service:
Tues., Dec. 15 - Standard Post
Sat., Dec. 19 - First Class (cards and letters)
Mon., Dec. 21 - Priority Mail
Wed., Dec. 23 - Priority Mail Express
Thurs., Dec. 17 — Last day to ship UPS Ground
Fri., Dec. 18 — Last day to ship UPS 3 Day Select packages
Tues., Dec. 22 — Last day for UPS 2nd Day Air packages
Wed, Dec. 23 — Last day for UPS Next Day Air packages
Thurs., Dec. 24 — Last day for UPS Express Critical
Wed., Dec. 16 — Last day for FedEx Ground
Tues., Dec. 22 — Last day for FedEx 2Day
Wed., Dec. 23 — Last day for FedEx Overnight
Fri., Dec. 25 — FedEx SameDay
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