Users of Samsung Galaxy Note 5 complaining of a design flaw

Users of Samsung Galaxy Note 5 complaining of a design flaw

South Korean device manufacturer Samsung’s latest flagship phablet – the Galaxy Note 5 smartphone – has hit an early snag; with the users of the handset complaining of a design flaw in the device.

The Galaxy Note 5 handset’s design flaw – which can potentially cause permanent damage to the device – is rooted in its S Pen stylus. The stylus can be inserted back into the handset in any direction; but only one direction is correct -- that is, to slide the pointy end of the stylus first.

However, if users insert the stylus in the wrong direction and slide its blunt end first, the stylus can get jammed in the device and be stuck in the spring mechanism. In such a case, the features of the handset may not function properly.

The S Pen stylus issue with the Galaxy Note 5 handset is being described as ‘Pengate’ problem.

In response to the complaints about the ‘Pengate’ issue, Samsung has asked Galaxy Note 5 users to go by the instructions in the user guide; and “insert your S Pen with the nib pointed inward.” The instructions clearly warn the users that “Inserting the S Pen the wrong way can cause it to become stuck and can damage the pen and your phone.”

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