Thousands of mobile customers across Southeast hit by service outages

Thousands of mobile customers across Southeast hit by service outages

As a result of a Tuesday outage, thousands of mobile customers of bigwig US wireless carriers, particularly AT&T, in the Southeast could not access cellphone service or the Internet for several hours.

The service disruption, which was first reported Tuesday afternoon, affected AT&T mobile customers, as well as some customers of other wireless carriers, in Kentucky, Tennessee and parts of neighboring states.

Specifically speaking, the website has revealed in a recent report that the customers most affected by the Tuesday cellphone service outages included AT&T customers in Lexington, Louisville, Bowling Green and Owensboro; Nashville, Knoxville and Chattanooga; Huntsville, Ala.; and Evansville, Ind.

The website has also revealed that, as of 5:00 Tuesday evening, AT&T had reported more than 11,000 outages; while its closest rival Verizon Wireless had reported over 1,300 outages. Moreover, service disruptions were also reported by Sprint and T-Mobile customers.

About the possible reason behind the Tuesday outages, Buddy Rogers - spokesman for the Kentucky Division of Emergency Management – said that the outages seemingly began when a fiber-optic cable was cut in Western Kentucky, close to the Tennessee line.

In a Tuesday night statement, AT&T spokesman Lance Skelly said that the outages were caused by "a systemic malfunction ... a hardware malfunction."

Popular Stories

Overall childhood ‘asthma epidemic’ levels off in U.S.

The overall ‘asthma epidemic’ among children has... Read More

‘UC Quits’ Working to Help California Smokers Get Rid Of Smoking

As New Year is approaching, people have already... Read More

Scientists begin Stem Cell research to find cure for Alzheimer’s

Alzheimer’s disease, the commonest cause of... Read More

New House Bill to Restrict First-Time Opioid Prescriptions

Cases of opioid abuse have been increasing and... Read More

Comcast installs DOCSIS 3.1 modem on customer-facing network in Philadelphia

In an announcement made on December 22, cable giant... Read More