Thousands of mobile customers across Southeast hit by service outages

Thousands of mobile customers across Southeast hit by service outages

As a result of a Tuesday outage, thousands of mobile customers of bigwig US wireless carriers, particularly AT&T, in the Southeast could not access cellphone service or the Internet for several hours.

The service disruption, which was first reported Tuesday afternoon, affected AT&T mobile customers, as well as some customers of other wireless carriers, in Kentucky, Tennessee and parts of neighboring states.

Specifically speaking, the Downdetector.com website has revealed in a recent report that the customers most affected by the Tuesday cellphone service outages included AT&T customers in Lexington, Louisville, Bowling Green and Owensboro; Nashville, Knoxville and Chattanooga; Huntsville, Ala.; and Evansville, Ind.

The website has also revealed that, as of 5:00 Tuesday evening, AT&T had reported more than 11,000 outages; while its closest rival Verizon Wireless had reported over 1,300 outages. Moreover, service disruptions were also reported by Sprint and T-Mobile customers.

About the possible reason behind the Tuesday outages, Buddy Rogers - spokesman for the Kentucky Division of Emergency Management – said that the outages seemingly began when a fiber-optic cable was cut in Western Kentucky, close to the Tennessee line.

In a Tuesday night statement, AT&T spokesman Lance Skelly said that the outages were caused by "a systemic malfunction ... a hardware malfunction."

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