Comcast to create 5,500 customer service jobs in next few years
US cable-TV provider Comcast Corporation said in a Tuesday statement that it plans to add over 5,500 customer service jobs in the next few years.
In the statement released on Tuesday, Comcast CEO Neil Smit said that the company's move to create more than 5,500 customer service jobs will be part of its "multi-year customer experience transformation."
Noting that the "transformation" of customer experience will chiefly involve a shifting of mindset by Comcast so as to become "completely focused on the customer," Smit said: "It's about respecting their time, being more proactive, doing what's right and never being satisfied with good enough."
Under the planned move aimed at creating more customer service jobs in the coming years, Comcast said that it will set up three new customer-support centers, employing 2,000 workers, in Albuquerque, New Mexico; Spokane, Washington; and Tucson, Arizona.
In addition, according to a goal set by Comcast, customers will be credited $20 if a technician is late to an appointment.
Moreover, with Comcast - and its rival Time Warner Cable Inc. - apparently having the maximum number of 'Not satisfied with the service' customers, the "transformation" plan announced by the company will also include a three- fold increase in its social media team to respond to customers on Twitter, Facebook and other sites.
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