FTC accuses T-Mobile for billing customers for services they never authorized
U. S. Federal Trade Commission (FTC) filed a formal complaint against wireless carrier T-Mobile last Tuesday, accusing the company of billing its customers for supposed 'premium' services which they had never authorized. The services for which the customers were fraudulently charged by T-Mobile included horoscope texts and celebrity gossip, among others.
The FTC has alleged in its complaint that T-Mobile the purportedly 'premium' unnamed data content for which T-Mobile had charged its customers was provided by third-party vendors. Customers had never consented to - and probably never actually received - the services for which they were being charged by the carrier.
Asserting that T-Mobile did mention third-party services to its customers to some extent, the FTC has stated in its complaint that T-Mobile pocketed as much as 40 percent of those overcharges for third-party services.
The FTC said in its complaint that the services which T-Mobile markets to its customers - in TV and other commercial, and during sales - are largely the company's telephone and data services. It is only these services which the T-Mobile sales representatives often discuss with consumers; and not the supposed third-party services.
Seeking a full refund of the bogus charges which T-Mobile had billed to its customers, the FTC said in its complaint: "T-Mobile charged customers, without explicit listing on their bills, for services whose providers were the subject of investigations and/or lawsuits for possible deceptive marketing and fraud."
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