T-Mobile to be more transparent in future about throttled data speeds
US Federal Communications Commission (FCC) Chairman Tom Wheeler has revealed in an earlier-this-week statement that fourth-ranking wireless carrier T-Mobile has agreed to provide greater transparency to its customers with regard to throttled data speeds.
T-Mobile has agreed to be more upfront about data-throttling after pressure from the FCC, which has been investigating the speed reduction practices of US wireless carriers for past few months.
With the FCC investigation having revealed that though T-Mobile does not reduce wireless Internet speeds, it allows only certain speed-test applications which apparently are confusing for customers as they give "information about T-Mobile's full network speed, and not the actual reduced speed available to these customers at that time."
Against the backdrop of the FCC's findings, T-Mobile has agreed to roll out some changes in the next 60 days, to address the issues raised by the FCC. The carrier will start sending text messages to customers when their high- speed data allotment for a particular month is reached. The messages will give customers precise information about throttling of their data and to what speeds.
In addition, T-Mobile will give the users a new 'button' on their smartphones to offer them links to speed tests which show actual speeds. The carrier will also modify its website disclosures, so that customers can better comprehend its policies related to speed test apps and get information about data speed.
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